We will now use our VHA Cars and Vans to provide a PREMIUM shuttle/share ride service to and from Melbourne Airport.
And the frequency of service will be less so as to ensure an early arrival at the airport at all times.
HERE IS A STEP BY STEP PROCEDURE FOR YOUR REFERENCE AND GUIDELINES
STEP 1
Book thru our ONLINE BOOKING or call our HOTLINE 03-85668522 / 03-99757819
A CUSTOMER SERVICE REPRESENTATIVE WILL GET BACK TO YOU AND PROCESS YOUR BOOKING
STEP 2
CONFIRMATION WILL BE SENT BEFORE YOUR SCHEDULE TRANSFER
CONFIRMATION IS ONLY SENT ONCE PAYMENT IS VERIFIED
SMS REMINDER WILL BE SENT A DAY BEFORE YOUR BOOKING
STEP 3
YOUR SERVICE SHOULD ARRIVE WITHIN THE 20 MINUTE WINDOW PERIOD AS SPECIFIED IN THE CONFIRMATION.
PAX SHOULD BE READY AND WAITING WITHIN THE ENTIRE WINDOW PERIOD AT THE DESIGNATED PICK UP LOCATION, AS THE SERVICE WILL DEPART IMMEDIATELY ONCE ARRIVED AND WILL NOT BE ABLE TO WAIT FOR UNFOUND PASSENGER/S.
STEP 4
IF YOUR SERVICE HAS NOT ARRIVED WITHIN THE WINDOW PERIOD, PLEASE RING IMMEDIATELY OUR HOTLINE AT 03-85668522 OR 03-99757819.
PLEASE DO NOT LEAVE OR DEPART THE PICK UP LOCATION WITHOUT GETTING IN TOUCH
STEP 5
IF PAX ARE NOT YET READY AND WAITING AT THE PICK UP LOCATION WITHIN THE WINDOW PERIOD, YOU MAY MISS THE ASSIGNED TRANSFER AND MAY NOT BE ELIGIBLE FOR REFUND OR REIMBURSEMENT.
PLEASE ENSURE THAT YOUR MOBILE IS SWITCHED ON IN CASE WE NEED TO CONTACT YOU.
IMPORTANT
PLEASE BE READY FOR THE ENTIRE WINDOW PERIOD
PLEASE MAKE CONTACT IF YOUR SERVICE HAS NOT ARRIVED WITHIN THE ENTIRE WINDOW PERIOD